I always enjoy looking back to see what blog posts are getting the most traction and helping marketers.

Here are the Top 10 most popular blog posts of 2022:


Creating the Perfect Account Engagement Campaign Structure

Setting up a Account Engagement campaign structure the first time can be a daunting task.


Well, marketing initiatives are messy.

As a marketer, you want to compare apples to apples, but you have apples, bananas, and oranges.

I talked with Julien Hennico, IVICUO’s cofounder with 15 years as a B2B marketing leader. Julien has a fresh approach to organizing campaigns for busy marketers.


11 most common questions about Account Engagement Business Units

Account Engagement enhancements roll out every April, August and December – three times more frequently than Apple launching a new iPhone.

Sometimes, it’s hard to keep up.

With so much change, Account Engagement users often have questions.

Here are 11 of the most common questions Salesforce gets about Account Engagement business units.


Campaign Influence: How Auto-Association Works (You may be surprised!)

I love surprises!

Salesforce campaign influence allows you to connect a prospect’s marketing activity to opportunity revenue.

Why am I talking about surprises? How the campaign influence, auto-association time frame is calculated may surprise you. (It surprised me!)


SYSTEM UPDATE: Check your Account Engagement Settings

Salesforce is automatically updating Account Engagement for security reasons.  Read more about the details and what you need to do.


Account Engagement Email Content – Email Sending Gotchas

After creating a Account Engagement email builder template, your next step is sending an email.


At the time of writing this blog, I’d sent more than a dozen emails from Email Content, and I learned a few items that I want to share with you.

Let’s start with the Gotcha.


Account Engagement Preference Center: Manage Subscribers Like a Pro

Last week I bought hockey laces for my 12-year-old son, and now I get daily marketing emails about pucks, helmets, and hockey sticks.


I don’t play hockey.

Where’s the unsubscribe link?

Wait, I see a list of choices. I can select how I want to get the hockey company’s emails.

Smart! They use a preference center.


The One Account Engagement Email Report That You Should Have

If you were stranded on a deserted island and could only have one Account Engagement report, which one would you pick?

I’d choose the custom Engagement History email report.


Effectively Set Up Your Account Engagement Unsubscribe

Every email needs an unsubscribe link.

Every. Single. Email.

In fact, Account Engagement won’t let you send an email without the unsubscribe or preference center link.

Keep reading to learn how to set up a Account Engagement unsubscribe and much more!


How to Manage the Duplicate Dilemma

So what’s the big deal with dupes?

In Account Engagement, duplicates mean that you might email the wrong person, or that your reporting will be messy (or completely inaccurate). Or, the worst of all, your duplicate may not sync with Salesforce, which means they’re not capturing account-level fields that indicate they’re a customer or have an open opportunity.

In Salesforce, duplicate records are dangerous to system credibility because users can’t find the updates that they’ve made (they’re looking at the wrong copy of the record). Also, each dupe often represents an incomplete record with multiple data quality issues.

So what’s a marketer to do?


Account Engagement Email & Landing Page Builders-Helpful Set Up Guide

Hey there!

Glad to see that you are ready to set up the new Email and Landing Page Builders, the future of marketing in Account Engagement.

The Email and Landing Page Builders allow marketers to create basic, drag-and-drop templates.

Let’s go!